PK
PIETER K
1 reviews | Active since Apr 2013
06 Feb 2023, 09:10
EXTRA ORDINARY POOR SERVICE
I phoned Leonie of the Edenvale branch for a quote on laminated floors and installation. She visited my residence on the Thursday 26 Jan 2023 as arranged. She took all measurements of the room, we agreed on a floor colour and said she would give me a quote the next Monday 30 Jan 2023 as she was not available the Friday. I am still waiting for a quote today Monday 6 Feb 2023, no apologies, no phone call, just never came back with anything. POOR SERVICE. (Unfortunately I had to give one star as the system would not allow me to give NIL STARS)
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Replies (9)0
Replies (9)
Top Carpets and Floors's replyOfficial
06 Feb 2023, 09:34We acknowledge receipt of your complaint this will be discussed with the CEO and National Director. As well as Leonie. We apologise for the inconvenience. Regards The Top Carpets Team.
Top Carpets and Floors's reply06 Feb 2023, 09:34
Official
We acknowledge receipt of your complaint this will be discussed with the CEO and National Director. As well as Leonie. We apologise for the inconvenience. Regards The Top Carpets Team.
Top Carpets and Floors's replyOfficial
06 Feb 2023, 11:53Good Day Please is it possible to let us have your contact details. Number and e-mail Thanks.
Top Carpets and Floors's reply06 Feb 2023, 11:53
Official
Good Day Please is it possible to let us have your contact details. Number and e-mail Thanks.
PK
PIETER K's updateReviewer Update
06 Feb 2023, 12:21*** ***
PK
PIETER K's update06 Feb 2023, 12:21
Reviewer Update
*** ***
Top Carpets and Floors's replyOfficial
06 Feb 2023, 14:07Hello Your details can be sent to *** as this will allow me to be able to follow up with Edenvale as well as discuss this with The CEO and National Director. We apologies for the inconvenience.
Top Carpets and Floors's reply06 Feb 2023, 14:07
Official
Hello Your details can be sent to *** as this will allow me to be able to follow up with Edenvale as well as discuss this with The CEO and National Director. We apologies for the inconvenience.
Top Carpets and Floors's replyOfficial
06 Feb 2023, 14:16it would appear that Hello Peter does not allow email info to be displayed so if you would like to contact via whatsapp to ***
Top Carpets and Floors's reply06 Feb 2023, 14:16
Official
it would appear that Hello Peter does not allow email info to be displayed so if you would like to contact via whatsapp to ***
PK
PIETER K's updateReviewer Update
06 Feb 2023, 14:24I also cannot see any numbers in your message on my side.
PK
PIETER K's update06 Feb 2023, 14:24
Reviewer Update
I also cannot see any numbers in your message on my side.
Top Carpets and Floors's replyOfficial
06 Feb 2023, 16:00Thanks Sir I think Hello Peter doesnt allow numbers and e-mail address to be viewed for Security reasons,
Top Carpets and Floors's reply06 Feb 2023, 16:00
Official
Thanks Sir I think Hello Peter doesnt allow numbers and e-mail address to be viewed for Security reasons,
PK
PIETER K's updateReviewer Update
07 Feb 2023, 10:59Use the private reply option
PK
PIETER K's update07 Feb 2023, 10:59
Reviewer Update
Use the private reply option
Top Carpets and Floors's replyOfficial
07 Feb 2023, 11:22Thank you
Top Carpets and Floors's reply07 Feb 2023, 11:22
Official
Thank you