Complaint - Top Carpets Benoni

Terrible service received. After giving Top Carpets Benoni the benefit of the doubt when I could not get hold of the sales person 1 week after our quote was received, they did not have stock in the carpet that I wanted. I then waited 1 month for them to receive stock.

I requested that they remove my old skirtings and was told that this will be done free of charge, only to find out once the carpets were installed that this was not done. This in turn has left a huge gap between my walls and the carpets, so when I want to put in the new skirtings, there will be a gap. When we told the fitters on the day that this was wrong, we were told ''that is not my problem'' they left without fixing it, there were also other areas that were not fitted proffessionally. When we tried calling the office on the day, no one responded to us.

Over a week later, after being advised that they can only come in the morning, they rocked up at 14h30 in the afternoon, so yet another appointment had to be made. The next appointment, they only arrived at 11h30 after being told it must be done in the morning. AND yet again, the job was not completed properly. After sending pictures to the sales consultant, no response received. I am still very unhappy.

Not once did we actually receive an apology for all of this inconvenience. Even when speaking to the General manager, he had a dont care attitude.

Making changes to your house should be an exciting chapter but this has just been a nightmare!