JM
Johlette M

1 reviews | Active since Jun 2023

19 Jun 2023, 13:45

Bewus making van mense wat jy toelaat om in jou huis te werk wat deur Versekeringe aangestel is

Ek, Mev Matthew is hoogs ontsteld vir die manier hoe Top Carpets Herm**** niks omtrent ‘n saak wil doen wat in my huis plaas gevind het nie. Op 25 Mei 2023 het hulle maatskappy matte in my huis vervang. My assuransie het Top Carpet se mense aangestel. In die tyd wat hulle besig was, het werkers 2 of 3 keer my huishulp gevra om vir hulle te maak. Die laaste keer net voor 16:00 toe Loadshedding begin het, het sy weer gemaak en ek glo dit is toe wanneer hulle die kans gewaag het. Op die 27ste Mei het ek besef my juwele is weg. Twee ringe is gesteel. Die 29ste was die polisie by my huis. Die 30ste Junie was die forensies by my huis. Op 9 Junie het Sers Hugo my huishulp geondervra. My huishulp werk vir ander 2 mense wat ek ook goed ken. Die een werk sy 25 jaar voor en die ander een 10 en nooit ooit het sy by hulle enige iets gesteel nie. Nie eers geld nie. Daar is gesê dat daar nog geen eise by Top Carpets gedoen is nie, want die mense is te bang om ‘n maatskappy aan te vat. Ek voel dit is nie reg dat ek stil moet bly en dit moet los nie. Hierdie is nie “Lucky Packet” ringe of Cosmetic Jewellery” nie. Ek het die waarde van dit laat doen en dit is ‘n baie groot bedrag. Die punt is ook dat dit sentimentele waarde is. Iets wat niks sal vervang nie. Nou wil ek graag sê dat Gustav Louw van Top Carpets Herm****, hoe kan jy sê ons het niks bewyse nie. Hoekom kan jy nie ook dat jou werkers wat by my huis gewerk het ook nie geondervra word nie. Hoekom maar net dit daar los. Top Carpets gaan nou ‘n slegte naam kry.

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Replies (2)
Top Carpets and Floors
Top Carpets and Floors's reply11 Jul 2023, 11:42
Official
At Top Carpets and Floors, we take theft allegations very seriously as we work in homes and offices daily. Please be assured of our full co-operation to resolve the matter. On investigation, I have been informed by our branch that we did not remove the furniture; it was done by the farm workers. The branch also clarified that the allegedly ****** goods disappeared from the room where the furniture was stored. Our branch did not work or fit any flooring in that room as it was not part of the original scope of work. However, in the case of theft on site, we have the below procedures in place, and we 
Top Carpets and Floors
Top Carpets and Floors's reply11 Jul 2023, 11:44
Official
are more than willing to comply with these procedures together with all other parties who were in the house before, during and after the time of installation:
 
TOP CARPETS AND FLOORS PROCEDURE POLICY FOR THEFT ALLEGATIONS
Should a report of alleged theft arise against Top Carpets and Floors or their fitters, the following procedure must be followed:
 
1. The client must inform our member within 24 hours.
2. The matter must be reported immediately to our Head Office. 
3. The incident must be reported to the police immediately by the client and a case number must be provided.
5. All parties to the allegation to be subjected to a polygraph test.
6. Depending on the polygraph test results a decision will be made.
7. If the allegation against us proves to be positive, Top Carpets will bear the cost, however if negative, the client will be responsible for the costs incurred.