1 reviews | Active since May 2017
Be Warned : Bad workmanship and no guarantee
<p>We bought carpets from Top Carpets ATTERBURY for all our bedrooms. After a few weeks delay the carpets were fitted. A few weeks later we noticed that the carpet seams were showing and starting to fray. I contacted Ettiene and he advised that with time the seam would "blend in" and would no longer show.</p> <p>Since then the seams have seperated further with the plastic starting to show through. The carpets are also starting to seperate from the skirtings.</p> <p>Ettienne came to check the problem twice and agreed that the workmanship was faulty and agreed to fix it as per the guarantee.</p> <p> </p> <p>That was over 5 weeks ago, I have tried to call him numerous times, he simply ignores my calls. I have sent emails but never get a response and I have called his office staff who tell me to that they have spoken to him and that he will call me back.</p> <p> </p> <p>This is the worst service I have received from any contractor please be warned of these people at Top Carpets ATTERBURY</p>
Good Day
We acknowledge receipt of your complaint.
We pride ourselves on delivering service excellence and I wish to assure you that this is not the standard of service we accept from members of our group. We will investigate the situation and attempt to resolve this as a matter of urgency.
Top Carpets and Floors Head Office
Good Day
We acknowledge receipt of your complaint.
We pride ourselves on delivering service excellence and I wish to assure you that this is not the standard of service we accept from members of our group. We will investigate the situation and attempt to resolve this as a matter of urgency.
Top Carpets and Floors Head Office
An apology was sent to Client and this was Resolved to the client's satisfaction.
An apology was sent to Client and this was Resolved to the client's satisfaction.
