RB
Ron B

1 reviews | Active since May 2017

20 May 2017, 08:29

Be Warned : Bad workmanship and no guarantee

<p>We bought carpets from Top Carpets ATTERBURY for all our bedrooms. After a few weeks delay the carpets were fitted. A few weeks later we noticed that the carpet seams were showing and starting to fray. I contacted Ettiene and he advised that with time the seam would "blend in" and would no longer show.</p> <p>Since then the seams have seperated further with the plastic starting to show through. The carpets are also starting to seperate from the skirtings.</p> <p>Ettienne came to check the problem twice and agreed that the workmanship was faulty and agreed to fix it as per the guarantee.</p> <p> </p> <p>That was over 5 weeks ago, I have tried to call him numerous times, he simply ignores my calls. I have sent emails but never get a response and I have called his office staff who tell me to that they have spoken to him and that he will call me back.</p> <p> </p> <p>This is the worst service I have received from any contractor please be warned of these people at Top Carpets ATTERBURY</p>

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Replies (2)
Top Carpets and Floors
Top Carpets and Floors's reply22 May 2017, 07:46
Official

Good Day

We acknowledge receipt of your complaint.

We pride ourselves on delivering service excellence and I wish to assure you that this is not the standard of service we accept from members of our group. We will investigate the situation and attempt to resolve this as a matter of urgency.

Top Carpets and Floors Head Office

Top Carpets and Floors
Top Carpets and Floors's reply16 Feb 2018, 08:45
Official

An apology was sent to Client and this was Resolved to the client's satisfaction.