Bad Service from Manager

I’m saddened to write this review because my family and I have been loyal customers of this restaurant for over a decade, and it truly felt like a second home. Unfortunately, a negative experience today changed that. We were unhappy with a waiter’s behavior and brought our concerns to the manager, Zander, but he was dismissive, defensive, unwilling to listen, and not even willing to mediate the situation. As a manager, showing no consideration for customer concerns—whether right or wrong—is unacceptable. It’s heartbreaking that such poor handling has damaged our long-standing relationship with what was once our favorite restaurant. I hope accountability is taken.