Tony's Spaghetti Grill
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Tony's Spaghetti Grill
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOT
ORATENG T
1 reviews | Active since May 2026
3 May 2026, 18:53
Bad Service from Manager
I’m saddened to write this review because my family and I have been loyal customers of this restaurant for over a decade, and it truly felt like a second home. Unfortunately, a negative experience today changed that. We were unhappy with a waiter’s behavior and brought our concerns to the manager, Zander, but he was dismissive, defensive, unwilling to listen, and not even willing to mediate the situation. As a manager, showing no consideration for customer concerns—whether right or wrong—is unacceptable. It’s heartbreaking that such poor handling has damaged our long-standing relationship with what was once our favorite restaurant. I hope accountability is taken.
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ORATENG T
1 reviews | Active since May 2026
3 May 2026, 18:53
Bad Service from Manager
I’m saddened to write this review because my family and I have been loyal customers of this restaurant for over a decade, and it truly felt like a second home. Unfortunately, a negative experience today changed that. We were unhappy with a waiter’s behavior and brought our concerns to the manager, Zander, but he was dismissive, defensive, unwilling to listen, and not even willing to mediate the situation. As a manager, showing no consideration for customer concerns—whether right or wrong—is unacceptable. It’s heartbreaking that such poor handling has damaged our long-standing relationship with what was once our favorite restaurant. I hope accountability is taken.
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Clive C
1 reviews | Active since Nov 2010
24 Apr 2026, 21:38
Excellent service and management
I visited Tony’s on Friday evening to buy a take away meal. The service I received when I walked in, by a young white male, was great and although the kitchen was very busy, I received my order on time as informed. When I arrived home, I found a slight problem with the order. I called and explained to the manager (Cleo) and she apologised profusely. She arranged to have my order redone and sent to my address. Excellent service. Thank you Cleo.
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Clive C
1 reviews | Active since Nov 2010
24 Apr 2026, 21:38
Excellent service and management
I visited Tony’s on Friday evening to buy a take away meal. The service I received when I walked in, by a young white male, was great and although the kitchen was very busy, I received my order on time as informed. When I arrived home, I found a slight problem with the order. I called and explained to the manager (Cleo) and she apologised profusely. She arranged to have my order redone and sent to my address. Excellent service. Thank you Cleo.
0
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Natasha M
1 reviews | Active since Apr 2026
1 Apr 2026, 19:35
Unresolved Complaint and Disappointing Experience
I would like to share my experience regarding an unsatisfactory experience at Tony’s Spaghetti Grill. Approximately a month ago, I placed a takeaway order for two pizzas. Upon collection, my husband was informed that the order was incorrect and was required to wait an additional 40 minutes. Unfortunately, even after the delay, the pizzas received were still not in the correct sizes as ordered. Upon returning home, we found that the salami pizza tasted off. Only one piece was partially consumed, after which I returned the pizza the following day. During my interaction with the manager, I was informed that the matter would need to be investigated, including checking expiry dates and potentially sending the pizza for testing. While I understand the need for due process, I felt that my concern was not taken seriously. It has now been over a month, and I have not received any feedback or follow-up regarding this matter. Additionally, I found the manager’s conduct to be unprofessional, as there was a noticeable smell of alcohol during our interaction. Based on this experience, and previous instances of slow service, I am disappointed in the overall level of customer care. Unfortunately, I will not be returning.
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Natasha M
1 reviews | Active since Apr 2026
1 Apr 2026, 19:35
Unresolved Complaint and Disappointing Experience
I would like to share my experience regarding an unsatisfactory experience at Tony’s Spaghetti Grill. Approximately a month ago, I placed a takeaway order for two pizzas. Upon collection, my husband was informed that the order was incorrect and was required to wait an additional 40 minutes. Unfortunately, even after the delay, the pizzas received were still not in the correct sizes as ordered. Upon returning home, we found that the salami pizza tasted off. Only one piece was partially consumed, after which I returned the pizza the following day. During my interaction with the manager, I was informed that the matter would need to be investigated, including checking expiry dates and potentially sending the pizza for testing. While I understand the need for due process, I felt that my concern was not taken seriously. It has now been over a month, and I have not received any feedback or follow-up regarding this matter. Additionally, I found the manager’s conduct to be unprofessional, as there was a noticeable smell of alcohol during our interaction. Based on this experience, and previous instances of slow service, I am disappointed in the overall level of customer care. Unfortunately, I will not be returning.
0
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