KM
Kelly M
1 reviews | Active since Jan 2019
30 Jan 2019, 09:53
Very late delivery
Amazing customer service. What you order is what you get. Amazing deals. Only problem is that delivery takes forever.
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Replies (1)
TomTop.com's replyOfficial
13 Feb 2019, 12:27Dear Kelly M，
I'm sorry to bring you a bad customer experience .
We can deeply understand how frustrated that you have . And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
I'm sorry to bring you a bad customer experience .
We can deeply understand how frustrated that you have . And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
Best regards,
TomTop.com's reply13 Feb 2019, 12:27
Official
Dear Kelly M，
I'm sorry to bring you a bad customer experience .
We can deeply understand how frustrated that you have . And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
I'm sorry to bring you a bad customer experience .
We can deeply understand how frustrated that you have . And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
Best regards,