CB
Clayton B
1 reviews | Active since Jun 2017
13 Nov 2018, 15:19
TomTop.com is a **** Company
Placed order back on 12 April. Tracking number showed the shipment had not left Europe for weeks. Upon querying this I received another screen showing that the shipment had left Europe but this data remained the same again for weeks. Last query I was instructed to try track the parcel by phoning wherever locally. The tracking data appears to be false. They have taken my money and declined any refunds. I have yet to receive my order.
Don't use this company they appear to be ****.
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TomTop.com's replyOfficial
15 Nov 2018, 12:36Dear Clayton B,
I am sorry that you have not received the order yet. Is this your order AN18D03Q3320-9QASTW?
We are also very sorry to hear that you have not received the parcel, but we are not unwilling to refund you. We just need time to verify the specific location of your parcel. If it is indeed lost, we will bear the loss for your full refund. Please don't misunderstand us!
I have seen your feedback now, I will follow up specifically, can you provide your order number or email address?
Best regards,
Adene
I am sorry that you have not received the order yet. Is this your order AN18D03Q3320-9QASTW?
We are also very sorry to hear that you have not received the parcel, but we are not unwilling to refund you. We just need time to verify the specific location of your parcel. If it is indeed lost, we will bear the loss for your full refund. Please don't misunderstand us!
I have seen your feedback now, I will follow up specifically, can you provide your order number or email address?
Best regards,
Adene
TomTop.com's reply15 Nov 2018, 12:36
Official
Dear Clayton B,
I am sorry that you have not received the order yet. Is this your order AN18D03Q3320-9QASTW?
We are also very sorry to hear that you have not received the parcel, but we are not unwilling to refund you. We just need time to verify the specific location of your parcel. If it is indeed lost, we will bear the loss for your full refund. Please don't misunderstand us!
I have seen your feedback now, I will follow up specifically, can you provide your order number or email address?
Best regards,
Adene
I am sorry that you have not received the order yet. Is this your order AN18D03Q3320-9QASTW?
We are also very sorry to hear that you have not received the parcel, but we are not unwilling to refund you. We just need time to verify the specific location of your parcel. If it is indeed lost, we will bear the loss for your full refund. Please don't misunderstand us!
I have seen your feedback now, I will follow up specifically, can you provide your order number or email address?
Best regards,
Adene