1 reviews | Active since Feb 2019
Terrible customer service
TERRIBLE CUSTOMER SERVICE.
When I ordered the product (4-in-1 gas sensor), I never received a confirmation email. The item I received was USED with scratches all over it. Tried to call and have a peaceful adult conversation with customer service to figure out how to remedy the situation...just to find there is no customer service. All of the numbers listed on their site do not work. They do not respond to emails. Even tried the online chat just to be told someone will get to me in 24 hours...not call back. Was able to get a phone number after about an hour of searching.
Tried to get an invoice for the damaged, used item that I purchased that was supposed to be new. Again, no one would answer me or helped me any way.
DO NOT ORDER FROM TOMTOP
We are very sorry to hear that you have received scratches on the product. We did respond to the customer's email within 24 hours.
We are sorry that we have not responded to your email in time due to the Chinese New Year.
I have already sent you a letter to contact us, we will solve the problem for you as soon as possible, I hope to get your reply.
Tomtop.com
Best regards,
We are very sorry to hear that you have received scratches on the product. We did respond to the customer's email within 24 hours.
We are sorry that we have not responded to your email in time due to the Chinese New Year.
I have already sent you a letter to contact us, we will solve the problem for you as soon as possible, I hope to get your reply.
Tomtop.com
Best regards,