MB
Michelle B
1 reviews | Active since Apr 2018
11 Apr 2019, 09:00
Order not received.
We have order a Watch in November 2018. Still have not received it. TRying to lpcate it but to no avail. PLEASE advise if watch is still on the way or if we need to apply for a refund. Thanks
Helpful (0)
Replies (5)0
Replies (5)
TomTop.com's replyOfficial
12 Apr 2019, 04:01Dear Michelle B，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Looking forward to your quick reply.
Best regards,
Tomtop.com
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Looking forward to your quick reply.
Best regards,
Tomtop.com
Best regards,
TomTop.com's reply12 Apr 2019, 04:01
Official
Dear Michelle B，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Looking forward to your quick reply.
Best regards,
Tomtop.com
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Looking forward to your quick reply.
Best regards,
Tomtop.com
Best regards,
MB
Michelle B's updateReviewer Update
12 Apr 2019, 11:24Hi the order number is
CA 18K07P2508-XZ8FF8
and my email address is ***
MB
Michelle B's update12 Apr 2019, 11:24
Reviewer Update
Hi the order number is
CA 18K07P2508-XZ8FF8
and my email address is ***
MB
Michelle B's updateReviewer Update
12 Apr 2019, 11:26please use this email address
*** the other one is currently not working
Thanks
MB
Michelle B's update12 Apr 2019, 11:26
Reviewer Update
please use this email address
*** the other one is currently not working
Thanks
MB
Michelle B's updateReviewer Update
09 May 2019, 07:58Hi
Thank you for your quick response, we have received the refund for the product we did not receive.
Would recommend, because of good costumer service from TOMTOP.
MB
Michelle B's update09 May 2019, 07:58
Reviewer Update
Hi
Thank you for your quick response, we have received the refund for the product we did not receive.
Would recommend, because of good costumer service from TOMTOP.
TomTop.com's replyOfficial
24 Dec 2019, 06:23ok , wish you can change the reviews for us , wish you have a good xmas holiday , and Happy new year !
Best regards ,
TOMTOP.COM
Best regards ,
TOMTOP.COM
Best regards,
TomTop.com's reply24 Dec 2019, 06:23
Official
ok , wish you can change the reviews for us , wish you have a good xmas holiday , and Happy new year !
Best regards ,
TOMTOP.COM
Best regards ,
TOMTOP.COM
Best regards,