jB
jann B
1 reviews | Active since Apr 2018
21 Oct 2018, 12:26
BE VERY VERY CAREFUL !!!!
Please do not be fooled into doing business with this company....the fabulous website and all the special offers - I ordered goods from them in May 2018. It is now October. Every few days they send me an email telling me that my parcel is at the post office, or it is at customs or that I have already received the goods - there are no goods ! and all these emails are only to convince me not to reverse the credit card payment I made. Everything about them is **** in my opinion. I was foooled because their website and everything else looked legitimate !
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TomTop.com's replyOfficial
22 Oct 2018, 08:06Dear jann B ,
I did contact you by mail, but you said that I did not receive it. I asked our logistics staff to check your package again. We checked that your package was notified on October 18th.
I don't understand why you haven't received the parcel yet. I understand that your parcel has been a long time.If you have not received the package, please go to the local post office to issue a non-signature certificate, then you can contact me, I will solve the problem for you.
Best regards,
Adene
I did contact you by mail, but you said that I did not receive it. I asked our logistics staff to check your package again. We checked that your package was notified on October 18th.
I don't understand why you haven't received the parcel yet. I understand that your parcel has been a long time.If you have not received the package, please go to the local post office to issue a non-signature certificate, then you can contact me, I will solve the problem for you.
Best regards,
Adene
TomTop.com's reply22 Oct 2018, 08:06
Official
Dear jann B ,
I did contact you by mail, but you said that I did not receive it. I asked our logistics staff to check your package again. We checked that your package was notified on October 18th.
I don't understand why you haven't received the parcel yet. I understand that your parcel has been a long time.If you have not received the package, please go to the local post office to issue a non-signature certificate, then you can contact me, I will solve the problem for you.
Best regards,
Adene
I did contact you by mail, but you said that I did not receive it. I asked our logistics staff to check your package again. We checked that your package was notified on October 18th.
I don't understand why you haven't received the parcel yet. I understand that your parcel has been a long time.If you have not received the package, please go to the local post office to issue a non-signature certificate, then you can contact me, I will solve the problem for you.
Best regards,
Adene