My instruction to be deactivated not done.

I phone TNS in June this year informing the to deactivate me as a panelist and after that I did reconnect my services for three months. today I went to N1 City walk in center to reconnect to DSTV. I was then told to phone TNS for re connection as the walk in center could not help me.<br> <br> I do not understand why must I now phone TNS for re-connection and incur re all that cost to reconnect for DSTV that I pay with my own money.<br> <br> Please assist me as I want to watch Telkom final from the comfort of my house.