1 reviews | Active since Mar 2024
Visa refund
Hi I want to share my stressful experience, I went to apply for a UK transit visa at TLs in Port Elizabeth on the 12 of January 2024, then the consultant told me I can only apply for the visa online and also make payments there, then I did apply for the visa and paid online I then added a priority visa that cost me 529 euros,unforseen circumstances occurred, I had to cancel my application online for refund,while on their website it state that if there are no biometric photos done I am entitled for a full refund,that I will get verdict after 28 working days,the days passed, I yet then went online to check the refund email address to escalate my issue there was no reply, then I started to call the UK embassy after that 28 working days,yet then went back to tls Port Elizabeth the consultant there said he can not help me I must take this to the embassy, I called the UK embassy in Pretoria they said I should call the UK embassy directly, I've been calling since today I haven't got my money back,there was no service delivery from them but yet they still they holding on to my money and it's very stressful, I really need some assistance on this.
This is a confirmation email for GWF***.
This receipt confirms your payment for the following:
Items Qty Price
Priority Visa Service (non settlement)
1 £500.00
Subtotal £500.00
Grand Total (Excl.Tax) £500.00
Tax
£0.00
Grand Total (Incl.Tax) £500.00
This payment has been registered to Teleperformance Contact Limited, located at Spectrum House, Bond Street, BS1 3LG Bristol, UK; Registration date: 30/10/2013; Registration number: ***1; Registered capital: GBP 100.
Please check our Terms of Sale. If you would like to cancel any of these services, please contact TLScontact through the Contact Us page. Refunds will be made only to the card that was used for initial payment and may take up to 30 days.
Please note that you will have to present this receipt upon arrival at the TLScontact visa centre, to ensure that you benefit from the services you have paid for.
This is a confirmation email for GWF***.
This receipt confirms your payment for the following:
Items Qty Price
Priority Visa Service (non settlement)
1 £500.00
Subtotal £500.00
Grand Total (Excl.Tax) £500.00
Tax
£0.00
Grand Total (Incl.Tax) £500.00
This payment has been registered to Teleperformance Contact Limited, located at Spectrum House, Bond Street, BS1 3LG Bristol, UK; Registration date: 30/10/2013; Registration number: ***1; Registered capital: GBP 100.
Please check our Terms of Sale. If you would like to cancel any of these services, please contact TLScontact through the Contact Us page. Refunds will be made only to the card that was used for initial payment and may take up to 30 days.
Please note that you will have to present this receipt upon arrival at the TLScontact visa centre, to ensure that you benefit from the services you have paid for.
Payment successful
Name: Ntsikelelo Zweni
Visa: Visitor visa
Service Option: Standard
Fee paid: 1581.00 ZAR
Reference: UKVI_***
What you need to do next
Payment successful
Name: Ntsikelelo Zweni
Visa: Visitor visa
Service Option: Standard
Fee paid: 1581.00 ZAR
Reference: UKVI_***
What you need to do next