NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About TLSContact
How is TLSContact rated on Hellopeter?
Hellopeter has tracked TLSContact across 137 reviews. TLSContact hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used TLSContact? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2021
Pathetic and expensive service
Worst experience ever. No help from the call centre for three weeks. We called and emailed contact us each day. The answers changed daily and there was no solutions given. On the appointment date my daughter was bul**** and ignored to buy services she didn’t want. They made her pay for help to complete the application at R1090 but she could have done that herself. She paid for passport photos the day before. They charged her R95 for it again and ignored the photos. They added sms notification. They didn’t communicate. They charged R21 per page for things she didn’t need printed. They charged her R460 for the appointment which she already paid. Overall she paid 2.5 more than she was supposed to pay for the visa and courier return. Shame on you all. The German embassy needs a better service provider at the centurion office than TlsContact
1 reviews | Active since Jan 2021
Pathetic and expensive service
Worst experience ever. No help from the call centre for three weeks. We called and emailed contact us each day. The answers changed daily and there was no solutions given. On the appointment date my daughter was bul**** and ignored to buy services she didn’t want. They made her pay for help to complete the application at R1090 but she could have done that herself. She paid for passport photos the day before. They charged her R95 for it again and ignored the photos. They added sms notification. They didn’t communicate. They charged R21 per page for things she didn’t need printed. They charged her R460 for the appointment which she already paid. Overall she paid 2.5 more than she was supposed to pay for the visa and courier return. Shame on you all. The German embassy needs a better service provider at the centurion office than TlsContact
1 reviews | Active since Jul 2026
Terrible Experience at TLSContact Centurion
I had a terrible experience with TLSContact Centurion. The staff were extremely unfriendly, unapproachable, and showed very little willingness to assist customers. Instead of receiving helpful guidance, I often felt like I was an inconvenience. The website is also poorly designed and incredibly frustrating to use. Because of system issues and the slow processing of information, I had to visit the centre 5 times in just 2 weeks to resolve matters that should have been handled much more efficiently. This resulted in unnecessary stress, wasted time, and additional travel. The only positive part of my experience was the male security guard and the IT technician. They were exceptional - friendly, patient, and genuinely eager to help. They treated me with kindness and professionalism, and they were the only staff members who made the experience bearable. TLSContact needs to invest in better customer service training and improve its website and systems. Without the security guard and IT technician, I would have left with an entirely negative impression.
1 reviews | Active since Jul 2026
Terrible Experience at TLSContact Centurion
I had a terrible experience with TLSContact Centurion. The staff were extremely unfriendly, unapproachable, and showed very little willingness to assist customers. Instead of receiving helpful guidance, I often felt like I was an inconvenience. The website is also poorly designed and incredibly frustrating to use. Because of system issues and the slow processing of information, I had to visit the centre 5 times in just 2 weeks to resolve matters that should have been handled much more efficiently. This resulted in unnecessary stress, wasted time, and additional travel. The only positive part of my experience was the male security guard and the IT technician. They were exceptional - friendly, patient, and genuinely eager to help. They treated me with kindness and professionalism, and they were the only staff members who made the experience bearable. TLSContact needs to invest in better customer service training and improve its website and systems. Without the security guard and IT technician, I would have left with an entirely negative impression.
1 reviews | Active since Feb 2015
TLS Contact Centre Centurion.
The counter set ices at TLS contact centre in Centurion require some urgent attention. I decided to take my brother who is a SA citizen for a holiday to Brussels and because he works in Zambia they refused to consider his application for a Shengan visa and referred him to go apply in Addis Ababa. The African women also refused to accept my 3 months bank statements stating I must submit transactional reports on the last ten 10 days on my accounts and hence recorded my.financialmsituation is inadequate despite earning over a R1m pa.
1 reviews | Active since Feb 2015
TLS Contact Centre Centurion.
The counter set ices at TLS contact centre in Centurion require some urgent attention. I decided to take my brother who is a SA citizen for a holiday to Brussels and because he works in Zambia they refused to consider his application for a Shengan visa and referred him to go apply in Addis Ababa. The African women also refused to accept my 3 months bank statements stating I must submit transactional reports on the last ten 10 days on my accounts and hence recorded my.financialmsituation is inadequate despite earning over a R1m pa.
1 reviews | Active since Feb 2019
TLScontact unproessional and rude
This is the most unprofessional polite company I ever dealt with. They don't even look at your bank statements - just make statements about your bank statement even so there are more then sufficient funds in the account
1 reviews | Active since Feb 2019
TLScontact unproessional and rude
This is the most unprofessional polite company I ever dealt with. They don't even look at your bank statements - just make statements about your bank statement even so there are more then sufficient funds in the account
1 reviews | Active since Jul 2013
Exceptional experience with eTLScontact
We have interacted with TLScontact Bloemfontein lately for visum applications. The whole experience from the reception, the capturing of final data and the biometrics was done in a very professional way. Our experience with TLScontact is very positive. Keep it up, you are doing great!
1 reviews | Active since Jul 2013
Exceptional experience with eTLScontact
We have interacted with TLScontact Bloemfontein lately for visum applications. The whole experience from the reception, the capturing of final data and the biometrics was done in a very professional way. Our experience with TLScontact is very positive. Keep it up, you are doing great!
1 reviews | Active since Aug 2020
Pathetic Staff, Replace them all
We app**** for a German Visa through the TLS Contact In Durban for Germany. The staff are totally unprofessional, discussing their private affairs in front of clients, they scrutinise your documents like they are the ones that make the decisions, they have and take up your time, without providing you the necessary accurate information of whats to be submitted. They made us make applications for staying a a property, and then change them. When we finally submitted our documentation, we understood that the embassy didnt receive everything, our application was returned, with a visa refusal. Ive travled to more than 40 countries and never had an issue with a visa. The attitude of staff at TLS contact Germany / Belgium is pathetic. They have an entitlement attitude and it feels like an interrogation room. I missed an important business meeting with a large multinational company which would have been worth millions in revenue to both countries, but how do you explain this to someone who just works a 9 to 5, dreading the job they have thinking that everybody that walks through the door must meet an interrogation and probably should not be in a position to be granted a visa. We also have no clue what documentation is submitted to the embassy, Because there is an intermediary between us and the embassy. We are unaware if the embassy fully received our visa application complete or not.
1 reviews | Active since Aug 2020
Pathetic Staff, Replace them all
We app**** for a German Visa through the TLS Contact In Durban for Germany. The staff are totally unprofessional, discussing their private affairs in front of clients, they scrutinise your documents like they are the ones that make the decisions, they have and take up your time, without providing you the necessary accurate information of whats to be submitted. They made us make applications for staying a a property, and then change them. When we finally submitted our documentation, we understood that the embassy didnt receive everything, our application was returned, with a visa refusal. Ive travled to more than 40 countries and never had an issue with a visa. The attitude of staff at TLS contact Germany / Belgium is pathetic. They have an entitlement attitude and it feels like an interrogation room. I missed an important business meeting with a large multinational company which would have been worth millions in revenue to both countries, but how do you explain this to someone who just works a 9 to 5, dreading the job they have thinking that everybody that walks through the door must meet an interrogation and probably should not be in a position to be granted a visa. We also have no clue what documentation is submitted to the embassy, Because there is an intermediary between us and the embassy. We are unaware if the embassy fully received our visa application complete or not.