TLS contact's Terrible Service and lack of Insight.

During my visit to the Durban branch of the TLS contact office to make my application for a short-term visa. My appointment was at 12:00, I was only spoken to for the first time at 12:45. No apology or explanation as for my wait (but they are happy to turn you away if you arriveate for your appointment).

Then, when they started processing my application, they told me that I did not meet certain requirements (based on a Regulation dated June 2021) and found myself educating their staff on the updated regulations released as of 1 August 2021.

After a quick call to their contact person at the embassy, everything I was telling them was confirmed.

Had I not done this, and forced them to look at the updated regulations I would have been turned away based on the outdated information that TLS contact was working with.

Cannot believe I this is a service which the German Embassy in South Africa wishes to use for people to lodge their visa applications.