Terrible customer service and wrong information.

I app**** for a visa to England at the TLS visa application center in Durban, South Africa. I have to share with the world how terrible my experience was. They told me that it would take up to 15 days to process my visa. I had to leave my passport with them. They also said that it would take one day after the 15 days to deliver my passport. Of course this did not happen and I had to move my ticket. Then they provided me with the wrong tracking number and agency (they said dhl, but it was fedex). After I wasted about a day on trying to locate my package (after sending multiple emails to this office and calling them - only voicemail) Fedex finally confirmed that it would take an additional 4-5 days (from what TLS told me) to deliver the package. So I would have to change my ticket again. There should be some procedure to hold *********** agencies as TLC accountable for the terrible service they provide. Absolute incompetence and terrible customer service.