Pathetic and expensive service

Worst experience ever. No help from the call centre for three weeks. We called and emailed contact us each day. The answers changed daily and there was no solutions given. On the appointment date my daughter was bul**** and ignored to buy services she didn’t want. They made her pay for help to complete the application at R1090 but she could have done that herself. She paid for passport photos the day before. They charged her R95 for it again and ignored the photos. They added sms notification. They didn’t communicate. They charged R21 per page for things she didn’t need printed. They charged her R460 for the appointment which she already paid. Overall she paid 2.5 more than she was supposed to pay for the visa and courier return. Shame on you all. The German embassy needs a better service provider at the centurion office than TlsContact