NO Feedback - Paying for a service for "nothing"

I submitted my VISA application on 24 April and received an email on 9 May that my passport is ready for collection.

There was no other feedback or notes that any additional information is required or that the VISA was rejected.

Upon collecting my returned passport, I checked for the VISA stamp as it's the norm and couldn't see anything. I started going through the paperwork to see if there is any information and found a letter from the German Embassy stating that "The German Embassy Pretoria has examined my application and found that I do not reside in their their district, therefore they are not responsible for my application. I must apply in Nigeria.

Nigeria.... Seriously, I am a South African resident, I stay in SA and my children go to school in SA. I can't travel to Nigeria to apply for a VISA.

So it's clear there was something seriously wrong, but not one word from TLS.

I just wasted thousands of rands for submitting my VISA and two days of traveling time and cost.

Do not depend on them to help you...

I can't imagine that you have to pay for VIP service - that might have actually meant they would assist you.

So disappointed.