Most pathetic and *********** service ever

Today is 06 November 2023. On 16 August 2013 I requested a refund because I mistakenly booked at the wrong center Cape Town instead of Johannesburg. I am still struggling to get my refund and is now being ignored by Tariq Petersen who asked me to send documents. The most horrible experience ever from applying to even getting my visa. Now I can’t get my refund and there’s no one who is willing to assist me. No direct number makes it worse as you don’t even know who to talk to. I will never apply for a visa through Belgium. Will rather go through Italy if I have to go to Belgium again. Most *********** staff at center as well as call center even worse. What a joke for customer services. I called today again and different people tell you different stories. Been put on hold only to be told that the supervisor is on lunch and I can’t be helped. What in the world am I supposed to do to get my money back. TLS don’t even deserve 1 star.