Hopeless TLScontact service

The TLScontact website is hopeless and are ****ming people applying for a UK visa forcing applicants to accept added value prime services that cost a fortune and are totally unnecessary if one wants a normal self service option. After paying R2429 to the UK for a visa application then being purposely ********** by TLScontact is just ridiculous. The UK government should investigate this ********* practice by their visa agents.