Dishonest TLS Contact Centre

In order to get a visa for the UK, my wife and I attended an interview at the TLS Contact Centre in Durban on the 7th May 2019. Passports submitted are sent to Pretoria for the visa application processing. Because we live 600 km from Durban we were unable to collect our passports in Durban at the TLS Contact Centre and so elected to have them couriered to us. The cost of two courier charges were charged to my credit card (R581.00)– one for my passport delivery and one for my wife's passport delivery. I did not query it at the time because I do not know how the UK Embassy operate and I thought that perhaps the visa applications for my wife and myself are processed separately and despatched separately. However the passports were delivered together in one delivery. The TLS Contact Centre have scored R290.50 off me. On querying this with the TLS Contact centre and requesting a refund of R290.50 from them, I received a reply from them stating “Please be informed that according to our Terms of Payment (https://uk.tlscontact.com/ ) no refund is payable under such circumstances.” In my opinion this nothing short of dishonesty and amounts to theft.