Disappointing Service

I have not done an application for a Visa for about 20 years and decided to enlist the services of TLS Services for a Visa to United Kingdom for September 2024. I completed the forms and uploaded it with supporting evidence and sent it online to TLS Services on 17 April 2024 (R2870). TLS Services then scheduled an appointment with me for an interview on 14 May 2024 (R660). I unfortunately made a few mistakes on my application form with regard to the date as it was from 1 September to 10 September 24 (10 days) but mistakenly wrote from 1 September to 1 September (1 day). I also didn’t specify my income on the application although I did attach the income and bank statements. No address was given on the application form although I took it with to the interview to be included. During my interview with TLS Services, their consultants did not request additional information or documents or advise or provided guidance to me to rectify my application regarding the number of days for my visit, my income and visiting address to be included on the application. Instead, they forwarded my incomplete application to the UK Embassy which they could have prevented. I was declined by the UK Embassy but the outcome could’ve been different if TLS Services staff advised me and guided me where I could’ve changed my application and I’m sure that it would’ve been approved. I'm sure that if better trained staff or more experienced staff, dealt with my application, the outcome would have been positive. I now need to do a re-application and pay a further R3,530 which should not have been the case. I am very disappointed in the way TLS Services conducted themselves with my application and interview as the outcome could have been different. Derrick