Poor Customer Service

I really have been struggling with this company. They sell the most wonderful Sublimation blanks and equipment, but when it comes to service delivery it is a 0. Every time I'm looking for feedback I just don't get it. I get the idea that they don't actually worry about customer care and a customer not using them again. When I asked for the tracking information for my last package, I'm being told that there must be something wrong with my email account, but it is only a problem with my email account when the information needs to come from them. I'm still unable to track equipment I've paid more than R8k for. If it comes to recommendations this is the last place I will recommend in future.