Titan jet Africa
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Titan jet Africa
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAE
Ansche E
1 reviews | Active since Oct 2024
10 Sept 2026, 12:46
Poor Customer Service
I really have been struggling with this company. They sell the most wonderful Sublimation blanks and equipment, but when it comes to service delivery it is a 0. Every time I'm looking for feedback I just don't get it. I get the idea that they don't actually worry about customer care and a customer not using them again. When I asked for the tracking information for my last package, I'm being told that there must be something wrong with my email account, but it is only a problem with my email account when the information needs to come from them. I'm still unable to track equipment I've paid more than R8k for. If it comes to recommendations this is the last place I will recommend in future.
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Ansche E
1 reviews | Active since Oct 2024
10 Sept 2026, 12:46
Poor Customer Service
I really have been struggling with this company. They sell the most wonderful Sublimation blanks and equipment, but when it comes to service delivery it is a 0. Every time I'm looking for feedback I just don't get it. I get the idea that they don't actually worry about customer care and a customer not using them again. When I asked for the tracking information for my last package, I'm being told that there must be something wrong with my email account, but it is only a problem with my email account when the information needs to come from them. I'm still unable to track equipment I've paid more than R8k for. If it comes to recommendations this is the last place I will recommend in future.
0
Replies (0)RS
Reshen S
1 reviews | Active since Apr 2020
7 Sept 2026, 00:18
Awesome Service
I have been to Titan Jet Africa for the 1st time on Monday thr 31st of August. I was liasing with a very pleasant lady named Bianca the sales lady. She was extremely helpful and explained the process. After I was done I asked her about her delivery process which she explained. Seeing that it’s the first time even with the delivery process she offered her business card and told me . WhatsApp me whatever you need I will assist. Thursday evening I had an urgent order I messaged her. Friday lunch time I received my parcel. Bianca has been so kind, pleasant and excellent in her job. It is nice to see that Titan Jet has hired a gem. From the time we got there till now, I’m so greatful to her. She saved me a lot of trouble in coming all the way. It’s very rare you get such great service nowdays. I hope that Titan Jet notices her and acknowledges and rewards such great service. Thank you beautiful Bianca.
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Reshen S
1 reviews | Active since Apr 2020
7 Sept 2026, 00:18
Awesome Service
I have been to Titan Jet Africa for the 1st time on Monday thr 31st of August. I was liasing with a very pleasant lady named Bianca the sales lady. She was extremely helpful and explained the process. After I was done I asked her about her delivery process which she explained. Seeing that it’s the first time even with the delivery process she offered her business card and told me . WhatsApp me whatever you need I will assist. Thursday evening I had an urgent order I messaged her. Friday lunch time I received my parcel. Bianca has been so kind, pleasant and excellent in her job. It is nice to see that Titan Jet has hired a gem. From the time we got there till now, I’m so greatful to her. She saved me a lot of trouble in coming all the way. It’s very rare you get such great service nowdays. I hope that Titan Jet notices her and acknowledges and rewards such great service. Thank you beautiful Bianca.
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Replies (0)M
Marianka
1 reviews | Active since Feb 2025
2 Aug 2026, 18:06
⸻ Defective Sublimation Tiles – Disappointed by Lack of Support
Defective Sublimation Tiles – Disappointed by Lack of Support I am a small home-based business owner trading as InCtrl Printing Services and have been purchasing sublimation products from Titan Jet Africa for some time. I have always had good service in the past, which makes this experience particularly disappointing. On 19 February 2026, I purchased 60 sublimation ceramic tiles from Titan Jet Africa for use as personalised coasters. Before the purchase, I was informed that some of the tiles had small bubbles in the coating. I appreciated their honesty, inspected the tiles myself and decided to accept this cosmetic defect. Before completing my customer’s order, I also informed my customer about the bubbles and produced sample coasters. The customer approved the samples and authorised me to proceed. The finished products were accepted without any complaints regarding the print quality or workmanship. Approximately one and a half months later, my customer contacted me to advise that the protective coating on several coasters had started peeling during normal household use. The coasters had been given as a gift to one of his own clients, making the situation particularly embarrassing for both of us. I immediately reported the problem to Titan Jet Africa and supp**** photographs showing the coating peeling from multiple tiles. I later followed up again and requested that the matter be reviewed by the company’s directors. The response I received was that the tiles could not be replaced or credited because: * they were purchased more than seven days earlier; * the products had already been printed; and * scratches could have caused the coating to peel. I respect that every company has a returns policy. However, my concern is that this was not a defect that could have been discovered within seven days. The coating only failed after approximately six weeks of normal use. I am not claiming for labour, ink or other production costs. I simply asked Titan Jet Africa to either refund the R657 I paid for the ceramic tiles or replace the defective tiles. Unfortunately, I have not received the assistance I had hoped for. My intention in posting this review is not to damage the company’s reputation, but to share my experience and hopefully encourage Titan Jet Africa to reconsider my request and resolve the matter fairly. I remain willing to resolve this matter amicably.
Helpful (0)
|Replies (0)M
Marianka
1 reviews | Active since Feb 2025
2 Aug 2026, 18:06
⸻ Defective Sublimation Tiles – Disappointed by Lack of Support
Defective Sublimation Tiles – Disappointed by Lack of Support I am a small home-based business owner trading as InCtrl Printing Services and have been purchasing sublimation products from Titan Jet Africa for some time. I have always had good service in the past, which makes this experience particularly disappointing. On 19 February 2026, I purchased 60 sublimation ceramic tiles from Titan Jet Africa for use as personalised coasters. Before the purchase, I was informed that some of the tiles had small bubbles in the coating. I appreciated their honesty, inspected the tiles myself and decided to accept this cosmetic defect. Before completing my customer’s order, I also informed my customer about the bubbles and produced sample coasters. The customer approved the samples and authorised me to proceed. The finished products were accepted without any complaints regarding the print quality or workmanship. Approximately one and a half months later, my customer contacted me to advise that the protective coating on several coasters had started peeling during normal household use. The coasters had been given as a gift to one of his own clients, making the situation particularly embarrassing for both of us. I immediately reported the problem to Titan Jet Africa and supp**** photographs showing the coating peeling from multiple tiles. I later followed up again and requested that the matter be reviewed by the company’s directors. The response I received was that the tiles could not be replaced or credited because: * they were purchased more than seven days earlier; * the products had already been printed; and * scratches could have caused the coating to peel. I respect that every company has a returns policy. However, my concern is that this was not a defect that could have been discovered within seven days. The coating only failed after approximately six weeks of normal use. I am not claiming for labour, ink or other production costs. I simply asked Titan Jet Africa to either refund the R657 I paid for the ceramic tiles or replace the defective tiles. Unfortunately, I have not received the assistance I had hoped for. My intention in posting this review is not to damage the company’s reputation, but to share my experience and hopefully encourage Titan Jet Africa to reconsider my request and resolve the matter fairly. I remain willing to resolve this matter amicably.
0
Replies (0)