Worst Service in History

I had the worst experience with Timberland Southgate. I was gifted a pair of sneakers and the sneakers was too tight. The closest mall is unfortunatley Southgate and when i went to exchange the sneakers they had no stock, i then requested a refund. I was sent back and forth for 2 weeks excuse was that they do not have money in the till they then took my contact details and advised they would give me a call. They called me to come into the mall at 3pm they would be refunding me. I left work early to be on time, I get there they advised that their system was offline they never made any money, they then tell me to leave the sneakers there and return at 4 which i agree to. 10mon later they call me and upon returning to the store they advise me that the sneakers has been worn and wiped. These sneakers never been worn and i will not be refunded. I then later made a trip to Carlton Centre Timberland who checked the sneakers and refunded me. I am disgusted by the service i received,my time and money wasted as traveling up and down costs money. Please take staff at Southgate Mall to task it makes sense why that store is always empty because the staff is arrogant and rude.