1 reviews | Active since Nov 2017
Very very poor customer service
On the 24th of January I bought sneaker from Timberland Sandton, I wore them they were not comfortable Itook a big size.l contacted the store made them aware the manager by the name of Hazel advised that she cant exchange the shoes because you already wore the shoe the whole day.Today I went to store for exchange she refused said she will take the picture of the shoes send it to head office.
I left the shoes at the store,honestly im not happy about this whole situation i did not ask for refund all i wanted was exchange. Im no longer interested in this shoe and im not driving back to Sandton can I please have my refund.On Saturday I received the best custumer service from Zakhele. After this experience from the manager I'm disappointed no longer interested in buying anything from Timberland.
Im not happy with customer service that I received from your manager at sandton store her attitude. From the on set she was not helpful.
I went there on Sunday to drop off the shoes for an exchange she advised that she will come back to me on Monday with the feed from the head office.She did not come back to me on Monday no call nothing, just today she doesn't have a courtesy to call me instead she send me a whats app I'm not her friend she cant communicate with me via whats app.
I think Timberland its a professional company. I didn't expect a mediocre service I like to receive a call from one of your managers someone who is gonna assist me.
We hope that you are well,
We apologize for the inconvenience incurred.
Please take note of the evaluation process. Timberland SA strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act and CGSO guidelines. We are committed to operating our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
A customer has a general right to return goods (a ‘cooling off period’) within 30 calendar days after delivery or in-store purchase, without penalty, should the product be unsatisfactory or incorrect. All items should be unused, in their original condition and returned in the original packaging with the price tag attached and accompanied by a proof of purchase. If any of the aforementioned criteria are not fulfilled by the customer, Timberland SA bares no responsibility to honour an exchange, repair or refund of the item/s that were purchased.
Your item was not returned in the original condition that it was purchased. As such, it will be subject to an evaluation. This process will take approximately 7- 10 working days
Once the evaluation has been concluded, the customer services team will be in contact with you.
Best Regards
Management
We hope that you are well,
We apologize for the inconvenience incurred.
Please take note of the evaluation process. Timberland SA strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act and CGSO guidelines. We are committed to operating our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
A customer has a general right to return goods (a ‘cooling off period’) within 30 calendar days after delivery or in-store purchase, without penalty, should the product be unsatisfactory or incorrect. All items should be unused, in their original condition and returned in the original packaging with the price tag attached and accompanied by a proof of purchase. If any of the aforementioned criteria are not fulfilled by the customer, Timberland SA bares no responsibility to honour an exchange, repair or refund of the item/s that were purchased.
Your item was not returned in the original condition that it was purchased. As such, it will be subject to an evaluation. This process will take approximately 7- 10 working days
Once the evaluation has been concluded, the customer services team will be in contact with you.
Best Regards
Management