Timberland Online Store - The worst experience!

Timberland Online Services - labelling it as disgusting would be a compliment. I placed an order on the 4th of August 2020. And since that day it has been nothing but a disaster! Eventually was told on the 21st of August that my item will be dispatched that same day and they will be in contact with me. Needless to say - this did not happen. Not sure what the role of people like Dylan de Gouveia, Alexandra Ramos and Buhle Meloa is as they have been completely useless and nonchalant about their mess up. My money was eventually refunded today - after again - I had to follow up. Still they dont see the need to apologize for their terrible customer service. U