Timberland online is disappointing

I am absolutely appalled at the service I have received from Timberland online. I made a purchase on the 11th of December after having signed up for a 10% discount which was supposedly invalid but I made the purchase anyway without the discount because I needed the gift in time for Christmas. I was emailing back and forth with a Lerato who takes forever to respond to my emails and then I sent another email to the generic email asking about my order and I still have not received any communication about the purchase I have made. I need my item ASAP but the online service for Timberland is absolutely appalling. What can I do to get my order. I’m absolutely disappointed in their service and I assumed they are reputable business.