The refund from Timberland does not reflect on my bank account for 4 months now

<p>On the 8th of February 2016 i bought shoes at Timberland store in Brooklyn Mall and returned them back to them on the 12th same month. When i requested a refund they asked me to give them the bank card i used to make a purchase and there-after a few menutes they told me that the refund will reflect in my bank account within 4 to 6 days Till today i have not received my refund.</p> <p> </p> <p>When i approach them (also contacted their head office) they say the money was refunded back to my bank account and that i should enquire with the bank as to where about is my money. i approached my bank several times as well and they also told me that the money has never been received nor reflect in my account under uncleared deposits. The bank also say they will only make funds available to me once Timberland's money reflects in my account/card. otherwise they cant help and i should ask Timberland to give me my money. After several attempts to get my money from Timberland, even today they are not giving me any positive response</p> <p> </p> <p>i dont know what to do! they expect me to leave it just like that? The value of the shoes was R599.00. and it was kids brown sandals.</p>