Poor service and quality

I purchased a Timberland Classic boot on Monday at Cavendish, after the poor service I received at Canal Walk. On Wednesday I had a thorough look at the boot and noticed that the top sole of the left boot looked as if a piece was carved off or something. I called the branch and Lameez was helpful and said she'll try and locate another boot for me.She called me back today too inform that she wasn't successful and that I had too options, either keep the defected boot or bring it back and get a refund. Told her that I was not going too spend R3899 on a defected boot, she rep**** by saying quote \if you bring it back today we can have it sold today"really am a paying customer your not doing me any favours. I asked when the new stock would arrive and she wasn't sure and said that"