No response from Timberland.

I purchased items on Friday, to the value of R4477. After payment, I was directed to a page that said, your cart is empty. I received no confirmation email or order number. But the funds were taken from my account. I called the number on the Timberland website, but it just rings and goes to voicemail. +***4 and I have sent whatsapp messages but still no response. My email address linked to the order is ***