Never buy from Timberland Online ever!

TIMBERLAND IS SO UNRELIABLE! THEY DON'T KNOW THE MEANING IF INTEGRITY AS A BUSINESS. I placed an order and my order was confirmed after I made the payment. A few days later I sent an email as I was concerned because I didn't receive any communication from Timberland online. Lerato responded with an email saying that I will be receiving communication about shipping details within 2 to 10 working days. IT IS MORE THAN 10 DAYS ALREADY! Why is Timberland so disappointing? I WANT MY ORDER.