E-commerce not your forte. stick to brick and mortar. The service sucks

I Placed an order online on the 6th September 2020. Delivery was only confirmed 11 September after making a follow up. I received an incomplete order 26th September. This incomplete order arrived when I was expecting a refund. NO one communicates changes. I accepted the incomplete order and requested refund on what was not delivered. I was promised that this will be effected same day. This has not been done, again there is no communication what causes the delay. Maybe Timberland must just stick to Brick and Mortar stores. Retail is a very competitive space and failing to keep up to competition will destroy a good business. This e-commerce business that we were forced into by Covid is going to destroy these companies who are unable to adjust to the challenge and understand that we still expect good customer service. I am very disappointed.