Disappointed in bad service and bad return policy

I purchase a hiking shoe and used it thrice at most, the loop broke from the point where it was glued into the shoe clearly after 5 months I returned the shoe as its defective and I feel it's a manufacturing fault, a lady by the name of lesego called me and said it's ware and tear and this can happen to hours or 2 days after wearing it so they won't fix it and referred me to use a cobbler how unprofessional, when I rep**** to the mail that she sent after the call and asked to have this reviewed again as this broken part is part of the function of the shoe to this day no reply when I call the customer service I now get no answer to spend R4699 on a shoe that can't be used after 3 uses is impossible very disappointed in the bad customer service for such a brand.