Dirty shoes

I ordered shoes online, few hours later i changed my mind and requested a refund. I requested it and the next day they came to pick up the shoes, mind u i did not receive it as yet. I emailed the consultant and was promised that a refund will be done. I than received the shoes however its big and dirty. I emailed again but now im ghosted. Waybill keeps being cancelled as it looks like the courier is not picking up this dirty shoes. I wanted my money before black friday as i saw something else i wanted at another store. I want my money asap im fed up of Timberland