1 reviews | Active since Jun 2014
Damaged item at full price.
I bought myself a pair of timberland boots at your branch in canal walk on the 01/05/2015. Upon my arrival at home when assessing the shoes I found a fault with the left boot that has a defect at the front of the boot where the glue that meets the sole is uneven. I called the branch the next day to inform them and set aside another pair to which I was told the item is sold out in the size I'm looking for as well as 2 other stores in Cape Town. I'm highly exasperated as I really wanted this boot and it has a defect and I still had to pay the full price for it. I think that it is unfair for me to pay full price for a unsatisfied item. Also I think that its ridiculous that I have to buy shoe cleaner where as the item was this much money. I'm actually much disappointed as this is the first time I bought something at timberland and had to encounter this experience.I would really appreciate it if I could get another size ordered somewhere that has no problems, keep the current item at a discounted price or get the shoe cleaner as compensation for the defected shoe. If not I then want my money fully refunded and ill take my business elsewhere. Hope to hear from you soon.
As discussed, your replacement pair is en route to Canal Walk. The store actioned your request as soon as you called; this without inspecting the \fault\".
As discussed, your replacement pair is en route to Canal Walk. The store actioned your request as soon as you called; this without inspecting the \fault\".
