MM
Miche M

1 reviews | Active since Jun 2014

04 May 2015, 07:47

Damaged item at full price.

I bought myself a pair of timberland boots at your branch in canal walk on the 01/05/2015. Upon my arrival at home when assessing the shoes I found a fault with the left boot that has a defect at the front of the boot where the glue that meets the sole is uneven. I called the branch the next day to inform them and set aside another pair to which I was told the item is sold out in the size I'm looking for as well as 2 other stores in Cape Town. I'm highly exasperated as I really wanted this boot and it has a defect and I still had to pay the full price for it. I think that it is unfair for me to pay full price for a unsatisfied item. Also I think that its ridiculous that I have to buy shoe cleaner where as the item was this much money. I'm actually much disappointed as this is the first time I bought something at timberland and had to encounter this experience.I would really appreciate it if I could get another size ordered somewhere that has no problems, keep the current item at a discounted price or get the shoe cleaner as compensation for the defected shoe. If not I then want my money fully refunded and ill take my business elsewhere. Hope to hear from you soon.

0
Replies (1)
Timberland
Timberland's reply02 May 2023, 21:58
Official
Hello Mimz92,

As discussed, your replacement pair is en route to Canal Walk. The store actioned your request as soon as you called; this without inspecting the \fault\".