Cyber Monday was a hoax

After waiting for more than two months for my order this is what i received "I hope this email finds you well. It is with great repentance to inform you that we were unable to fulfil your order. We apologize profusely for that. We tried sourcing out the item for you at our stores but have failed. Kindly advise if you would like a refund, gift card to make online purchases or have any alternatives that you would like. Please see the below discount code for you next online purchase as a token of our appreciation for your patience and understanding : TIMBERLAND200

Kind regards