1 reviews | Active since Aug 2020
Bad staff attitude
I went to buy a boot at Timberland Baywest mall in Port Elizabeth, it was a suprise for my Husband. When I got home It did not fit, we went to the shop for a different size they did not have. I asked for refund. I was told to that they will refund me cash when there is a cash buyer. I requested to return the money in my account, they said that is not done. A week passed and I went there again. They told me there is no money yet, I must wait their call. I begged they return my money in the account again I was told its not done. I travel 40KMs return to the shop. I did again 2nd week samething. I phoned head office. I left the mall. When I reach home the store phoned to say I must come for refund, they will refund it to my bank. How? I have been begging them for 2 weeks with my fuel money waisted. When I arrive to their shop not even a single one was will to assist me further except for thats not done and there is no cash.
The original date of your query is the 22nd of January 2023.
Retail policy, unfortunately, stipulates that in the event that a customer returns an item for a refund, the method of payment of the said refund from the merchant should be processed in a manner similar to the original purchase by the customer.
The store has subsequently processed your refund and the matter has been resolved.
We would like to thank you for your patience and value your patronage.
Best Regards
Management
The original date of your query is the 22nd of January 2023.
Retail policy, unfortunately, stipulates that in the event that a customer returns an item for a refund, the method of payment of the said refund from the merchant should be processed in a manner similar to the original purchase by the customer.
The store has subsequently processed your refund and the matter has been resolved.
We would like to thank you for your patience and value your patronage.
Best Regards
Management