ET
Edison T

1 reviews | Active since Mar 2009

24 Aug 2022, 11:28

bad quality and expensive.

I bought shoes in timberland online on the 20.02.2022, after using this platform several times .these shoes were delivered on the 22nd February 2022. within 6 months of purchasing the shoes it got damaged. I took it to the eastgate timberland as a damaged shoe however however I was told it will not be accepted, reason bein g the timeframe ,despite the fact that 6 months has not lapsed , it’s not my fault the quality of the boat shoe is not up to standard. I have purchased many items more than 10 in timberland, I’ve never experience such a low quality shoe. I don’t understand how would a shoe I don’t wear often have such an effect I, however If was abusing the shoe it would have been something else understable. I’m totally disappointed with level of timberland shoes, if this is the quality and standard you’re now manufacturing it has became inferior . I want nothing to do with it if this is the standard they manufacture lately. timberland is not the only shoe company . the number of the calculation of months being stipulated by Mbuso is not communicated anywhere in your website under returns section. You’re not transparent that’s also showing concerns . I’m not going to spend such an amount and the quality of the shoe doesn’t meet the standard. I’m definitely not collecting that damaged shoe. The shoe was also not assessed for defect.

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Replies (1)
Timberland
Timberland's reply24 Aug 2022, 16:34
Official
Dear customer. 

Formal correspondence has been communicated directly to your email address. 

Kindly revert to the appropriate regulatory body for your matter to be escalated.

Best Regards

Management