Appalling Service

I dropped off my timberland Watch for the belt to be changed and for a quote on fixing the face of the watch as some of the symbols had fallen from their original spots. I did this on the 11 of September 2019. Today it is the 17th of October, over a month later and I haven’t received my watch back. To cap it all off, even the staff at their Sandton city store whom I called and approached, seem oblivious to when I will get the watch back, if ever. This is the 21st century, a company cannot be this backward. It can’t take a month to change belts on a watch surely.