1 reviews | Active since Jan 2015
Unsolicited marketing sms spam is disrespectful
<p>Today I received an unsolicited marketing sms from Tile Africa.</p> <p> </p> <p>Granted there is an opt out in the sms, but who pays for the sms to out out of a service that was never requested or signed up for in the first place!!? Certainly not Tile Africa! Instead I have to pay for the privillege of opting out of something I never signed up for or wanted!!</p> <p><br />ENOUGH IS ENOUGH! No more will I pay to opt out of something I didn't sign up for in the first place!!</p> <p><br />Tile Africa, please don't disrespect customers by sending unsolicited marketing spam to people who have not requested it! And then expecting them to pay for the sms to remove the marketing spam they didn't want in the first place!!!</p> <p> </p> <p>Please remove my number from the database I did not sign up for! And please be more respectful of your customers and ASK THEM FIRST IF THEY WANT YOUR UNSOLICTED MARKLETING SPAM!!!!</p>
Good morning Tracey,
Thank you for taking the time to inform us regarding this matter.
Our database is pulled from our sales system as well as information collected from our website. Our staff that input the information have to request the customers permission to receive sales information. If they choose not it is marked as such on the system.
This being said we don't always have control or are aware of glitches that occur.
Our sincerest apology for you receiving our sales message when you have not opted in to do so. We will ensure that your number is removed from the database without you having to opt out.
Please know that we always have our customers' best interests at heart.
Best regards,
Team Tile Africa
Good morning Tracey,
Thank you for taking the time to inform us regarding this matter.
Our database is pulled from our sales system as well as information collected from our website. Our staff that input the information have to request the customers permission to receive sales information. If they choose not it is marked as such on the system.
This being said we don't always have control or are aware of glitches that occur.
Our sincerest apology for you receiving our sales message when you have not opted in to do so. We will ensure that your number is removed from the database without you having to opt out.
Please know that we always have our customers' best interests at heart.
Best regards,
Team Tile Africa
Dear anonymous "Team Tile Africa"
Thank you for your reply and advising that you will remove my number from your database.
I am always wary when I make a purchase and the retail payment system at the shop insists I have to give my contact details. Tile Africa is one of these. I really hate these as I know it is a surefire way to sign up unsuspecting customers to spam wityhout their consent. Thus, whenever I have had to give my contact details in the past, I ALWAYS ALWAYS ALWAYS, WITHOUT FAIL, ADVISE THE SALES ASSISTANT THAT UNDER NO CIRCUMSTANCES AT ALL, MAY MY DETAILS BE USED FOR SPAM OR MARKETING.!!!!!
CLEARLY TILE AFRICA HAVE IGNORED THIS REQUEST AND SPAMMED ME ANYWAY! OR ITS ONE OF THOSE SYSTEMS THAT AUTOSELECT "SEND CUSTOMER SPAM" AS A DEFAULT AND THE SALES ASSISTANT AT THE TIME DIDN'T UNSELECT THIS DETAIL AT THE PAYMENT SYSTEM.
EITHER WAY, POOR SHOW TILE AFRICA.
Dear anonymous "Team Tile Africa"
Thank you for your reply and advising that you will remove my number from your database.
I am always wary when I make a purchase and the retail payment system at the shop insists I have to give my contact details. Tile Africa is one of these. I really hate these as I know it is a surefire way to sign up unsuspecting customers to spam wityhout their consent. Thus, whenever I have had to give my contact details in the past, I ALWAYS ALWAYS ALWAYS, WITHOUT FAIL, ADVISE THE SALES ASSISTANT THAT UNDER NO CIRCUMSTANCES AT ALL, MAY MY DETAILS BE USED FOR SPAM OR MARKETING.!!!!!
CLEARLY TILE AFRICA HAVE IGNORED THIS REQUEST AND SPAMMED ME ANYWAY! OR ITS ONE OF THOSE SYSTEMS THAT AUTOSELECT "SEND CUSTOMER SPAM" AS A DEFAULT AND THE SALES ASSISTANT AT THE TIME DIDN'T UNSELECT THIS DETAIL AT THE PAYMENT SYSTEM.
EITHER WAY, POOR SHOW TILE AFRICA.
Dear Tracey,
Are you happy and available for our marketing manager, Debbie to give you a call to discuss your entire experience with Tile Africa in detail?
We would like to investigate the process and try prevent the same situation happening to any more of our customers.
As mentioned we truly carry our customers best interests at heart and try our absolute best to serve and assist our customers to our best ability. We are human and unfortunately we make some mistakes, but we acknowledge them and try to rectify them as best we can. We will be eternally grateful if you assist us in doing so.
Best regards,
Team Tile Africa
Dear Tracey,
Are you happy and available for our marketing manager, Debbie to give you a call to discuss your entire experience with Tile Africa in detail?
We would like to investigate the process and try prevent the same situation happening to any more of our customers.
As mentioned we truly carry our customers best interests at heart and try our absolute best to serve and assist our customers to our best ability. We are human and unfortunately we make some mistakes, but we acknowledge them and try to rectify them as best we can. We will be eternally grateful if you assist us in doing so.
Best regards,
Team Tile Africa