ZN
ZELDA N

1 reviews | Active since Mar 2015

28 Mar 2015, 12:10

Transport to obtain stock

We went to the store a month ago and selected the tiles that we wanted to renovate our home. At the time only 90sqm were available and we only required 60sqm. At the end of March we wanted another 60sqm and the branch ordered more stock. We did only get 10sqm. The branch is out of stock and we have to pay transport from Garsfontein to Klerksdorp to obtain the residual 50sqm. The shop still have the tiles on display but make it the customers problem to pay the transport. In total the tiles will cost around R5000 and I have to pay R5000 transport. This is not good services to require the client to pay for transport of stock to the branch. If they cannot afford transport the product must not be advertised in the store as no other retail store require you to pay transport for products bought at their stores.<br> <br> The staff is not helpful at all and only say they do not have stock and are not sure when stock will be available at the fabric. I now have to pay the R5000 transport or go collect the tiles in Garsfontein myself.<br> <br> This is terrible service and I will never again use or recommend Tile Africa to anyone.

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Replies (1)
Tile Africa
Tile Africa's reply30 Mar 2015, 07:51
Official
Hello ZeldaNel,

Thank you for taking the time to inform us of your complaint.

I have made the regional manager aware of your complaint. You will receive a call from him and the branch manager this morning still.

I apologize for the inconvenience caused by this situation and ask that you will afford us the opportunity to rectify it in some way.

Best regards,
Tile Africa