CG
Carien G
1 reviews | Active since Mar 2022
07 Mar 2022, 18:56
Swak diend
Ons het A graad teëls gekoop. Wat 'n gemors was. Teëls is getjip, en 3 verskillende kleure in 1 boks. 1 boks was gebreek. Volgens Thabiso (bestuurder) moes ons eers elke teël ondersoek het voordat ons begin het. Ons probleem volgens hom. Ek bel jou 14h00 Vrydag terug, wag nou nog. Pomona. Wat 'n teleurstelling, kom by die huis. Verkeerde toilet, wasbak en krane. My man moes 'n hele uur in die son wag vir die teëls wat weereens A graad is maar meer as die helfte is stukked en die kleur verskil. Dit kos ons geld om elke keer terug te gaan en om die loodgieter te betaal. Die teëls teen die muur lyk alles behalwe hoe dit moet lyk. Daar is eenvoudig net nie geld om dit oor te doen nie.
Helpful (0)
Replies (1)0
Replies (1)
Tile Africa's replyOfficial
08 Mar 2022, 08:42 Hi Carien Van Greune Thank you for you bringing this matter to our attention. We would like to apologise for the inconvenience and distress that this caused you. This is not how we want our customers to feel. We have shared your feedback with the team so that we might address this matter. We hope that the solution brought forward is to your satisfaction. We wish you well with your project and hope that you will visit us again, so that we can provide you with the excellent service that you have every right to expect. Kind regards Tile Africa Team
Tile Africa's reply08 Mar 2022, 08:42
Official
Hi Carien Van Greune Thank you for you bringing this matter to our attention. We would like to apologise for the inconvenience and distress that this caused you. This is not how we want our customers to feel. We have shared your feedback with the team so that we might address this matter. We hope that the solution brought forward is to your satisfaction. We wish you well with your project and hope that you will visit us again, so that we can provide you with the excellent service that you have every right to expect. Kind regards Tile Africa Team