**** servive from Umhlanga Branch

Item: Tile Africa
Rating: 1
Author: Nomampondomise M

Tile Africa - Umhlanga inconvenienced me so much, I still do not understand how can such people be allowed to be the forefront of the Company. I bought staff cash on Friday and wanted my things to be delivered on Friday but the guy said their schedule was already done and they dont work on Saturdays. He then promised to deliver first thing on Monday. I called around 10:00 to check and only to be told that they had 3 deliveries before me and were waiting for some part that was not delivered yet. I said dont worry abt that part- I will come and pivk it up just send those thinhs because the plumber is already at home waiting. The delivery only arrived at 19:00 pm and tiles were not delivered. When I call the office Musa only requested for my delivery on Momday after I had called. How do u explain this nonsense ......I am so annoyed by this company.

Helpful (0)

Replies (1)

Tile Africa's replyOfficial

11 Sept 2025, 09:46

Hi Noma Thanks for bringing this issue to our attention. We apologies for the inconvenience and frustration you experienced with our Umhlanga branch. Your feedback highlights areas where we fell short, especially in communication and delivery coordination and we take this seriously. We have since reached out to you directly to apologise and ensure the missing items were delivered. We have e also addressed the internal delays and will be reviewing our customer engagement and delivery scheduling processes to prevent this from happening again. Thank you for bringing this to our attention. Your experience matters, and we are committed to doing better. We hope the Sales Floor Manager Preshan helped bring a lasting solution. Kind regards Tile Africa team

Tile Africa's reply11 Sept 2025, 09:46

Official