Poor Customer Service

I recently bought a shower from Tile Africa Greenstone. Was specific in my request for a 950mm x 950mm but was convinced an 885mm x 885mm will fit as it has around a 10mm allowance. Took their word for it, bought it but didn't fit. Called the manager, he promised 2 find me the right size, never called me back. When i returned it, i was charged a 10% handling fee for opening the box. Service is pathetic & will never buy there nor recommend anybody there.