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ITUMELENG K
1 reviews | Active since Apr 2015
14 Jul 2022, 14:17
Pathetic Services
I received a very pathetic service at Tile Africa Green Stone from Anne- Mary. We waited to collect an item for 20 min and we then requested that they refund us since they can not locate the stock. She was very rude and even said l can't be refunded the entire amount even if it is the store's fault . I was kept waiting for another 20 min while they went to the back. Order 619336
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Tile Africa's replyOfficial
15 Jul 2022, 09:31 Hi Itumeleng, Thank you for you bringing this matter to our attention. We would like to apologise for the inconvenience that this has caused you. This is not how we want our customers to feel. We have shared you feedback with the Greenstone Team and we will work on improving our service. Once again, We sincerely apologize for the inconvenience caused and we hope that you will visit us again, so that we can provide you with the excellent service that you have every right to expect Kind regards Tile Africa Team
Tile Africa's reply15 Jul 2022, 09:31
Official
Hi Itumeleng, Thank you for you bringing this matter to our attention. We would like to apologise for the inconvenience that this has caused you. This is not how we want our customers to feel. We have shared you feedback with the Greenstone Team and we will work on improving our service. Once again, We sincerely apologize for the inconvenience caused and we hope that you will visit us again, so that we can provide you with the excellent service that you have every right to expect Kind regards Tile Africa Team