No Delivery of Goods

We had arranged to have our tiles and material delivered on Monday the 27th of August, and we're promised delivery before noon. We had already paid for the delivery the week before, but had to take tiles to the premises so that the tiles would have something to do before delivery. We were at no point offered a refund for the tiles we took with us. We only received delivery at 4pm, and only because we had phoned to complain. The also only did a partial delivery, because they had clearly not planned for it. We are STILL waiting for the balance of the tiles, and I have received no feedback from the e-mails I have sent. I suggest that customers get a reliable company to do the delivery for you, since Tile Africa cannot be trusted.