No customer service after service failure, wants a 68 year old man to pick up a basin alone and deliver themselves

<p>Good day</p> <p> </p> <p>I trust you are well. </p> <p> </p> <p>Re: your East London Store</p> <p> </p> <p>We drove all the way from Umtata to East London to buy all our items required to renovate our new bathroom. </p> <p> </p> <p>The incorrect basin was dispatched to us by YOUR store. </p> <p> </p> <p>My dad has been calling whole week to get this fixed. </p> <p> </p> <p>Your store wants my dad, 68, to pick the basin by himself, load it in his car, take it to meet the courier 20km out of town, in peak time, in a dangerous area. </p> <p> </p> <p>My instruction was that it gets delivered to my home address, My dad is 68 and whole day alone at home. </p> <p> </p> <p>I spoke to Christine Jordorm, who could not understand the above, and was of no help, couldn't answer any of my questions. \i asked to speak to her manager, she advised he is outside. I told her it's so easy, i want an answer, go ask him. She eventually came back after holding for HOW long. WITH NO ANSWER. </p> <p> </p> <p>Her manager will call me back. Dino Mayo called me, starting the call with "i was told to call you". He wasnt sure what the call was for, and my inquiry was not resolved. He had no answer. </p> <p> </p> <p>He eventually sorted this an hour later.</p> <p> </p> <p>This was a purchase from over a month ago. Couriers come to Umtata EVERY DAY. I dont understand why it takes weeks. On this, the answer Dino gave me: couriers only leave in the morning.... SO TILE AFRICA COULD A MONTH LATER NOT SORT THIS THE DAY BEFORE, FOR COURIER THE NEXT DAY. </p> <p> </p> <p>This is really pathetic, </p> <p> </p> <p>Feroz</p>