TO
Thandy O

1 reviews | Active since Dec 2018

11 Dec 2020, 14:14

Greenstone Tile Africa exceptional and brilliant client service !!!

I visited Tile Africa to get some few boxes of some tiles. My first encounter was with Tile Africa New Market which was not so great. To summarise the events I paid for the wrong code of tiles which the sales person on the floor had said to me yes they had in stock. When I was loading I realised it wasnt what I had bought from Greenstone and needed more boxes. To get the reimbur*****t took me hours until they eventually referred me to Greenstone. On the contrary when I visited Greenstone, it was different story. The purpose of my review is on the exceptional service I got from the Greenstone Team (Tania, Lelo, Matome, Tshepo). They made me feel like a client and my little money mattered to them. Tania/Tanya kept updating me of what she was doing and she valued my time in the store. I would like to say its true when they say "A team is as good as its leader". Tania/Tanya you are exceptional, you are a Star. You guys rock. Keep up the good work. I stay 2.4km from Tile Africa Newmarket and I don't mind driving to Greenstone which is 21.4km. In these dark times, every client that walks through your doors is a blessing. Imagine how many people have lost jobs this year and we have them but we make our clients feel as if you don't want to be at work. Once again, I thank you for the service.

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Replies (1)
Tile Africa
Tile Africa's reply25 Jan 2021, 08:10
Official
Good morning Thandy,

Firstly, please accept our humblest apology for the delay in responding to your compliment. We somehow missed it. 

We are elated that you had such a wonderful experience with our Greenstone team and we are exceptionally proud of them. We are however sorry that you had the complete opposite experience at our New Market store and have shared your compliment/complaint with our Alberton & Greenstone team, their cluster leaders, operations manager & the Tile Africa executive team.

We appreciate you supporting us and thank you for returning to our business.

Kind regards,
Team Tile Africa