1 reviews | Active since Jul 2015
FAULTY TILES
WE BOUGHT TILES FROM TILE AFRICA SILVERTON. TILES MAKING BUBBLES, NOT GLAZED, PHONED ZASI, EVERYTIME EXCUSE!! NEVER PHONES BACK! HE SAID YA IT IS A FAULTY TILE, THEY WILL COME OUT! NEVER COMES OUT! THEN SAID AFTER WE PHONE THEM NON STOP THEY WILL REPLACE THE TILES!! CANCELLED 3 TIMES! ALWAYS A DIFFRENT LIE!! THEY WERE SUPPOSE TO REPLACE THE TILES THIS PAST SATERDAY NEVER SHOWED UP! SOMEONE BROKE HIS LEG!, THEY SHOW UP SUNDAY...TILER SAID ZASI IS LYING! THEN PHONED LEBO_ THOUGHT ISSUE WAS RESOLVED 3 WEEKS AG0! THEN AFTER THEY REPLACED TILES!!! WAS THE WRONG COLOUR TILES!!! WE ARE SO GATVOL!! THEY ARE THE WORST COMPANY EVER TO BUY TILES FROM!! LEBO HAD A LOOK MONDAY MORNING SAYING YA ITS THE WRONG COLOUR!! WILL LET US KNOW...PHONED AGAIN...SAID UHHHM CAN THEY USE OUR BOXES TO FIX!!! REALLY THIS PLACE IS TERRIBLE!!! CAN SOMEONE PLEASE PHONE US AT HEAD OFFICE....NO ONE TAKES CALLS THERE EITHER!!
Thank you for taking the time to inform us of your complaint.
I have forwarded your details with all the information through to the regional manager for Silverton, Segran Moodley. He will be in contact in due course.
Please accept our humblest apology for the inconvenience caused and allow us the opportunity to rectify this situation. I can assure you that this is not our standard practice. We pride ourselves in excellent customer service and best quality products.
Best regards,
Tile Africa
Thank you for taking the time to inform us of your complaint.
I have forwarded your details with all the information through to the regional manager for Silverton, Segran Moodley. He will be in contact in due course.
Please accept our humblest apology for the inconvenience caused and allow us the opportunity to rectify this situation. I can assure you that this is not our standard practice. We pride ourselves in excellent customer service and best quality products.
Best regards,
Tile Africa
